Faq

Before purchase
Nibuboots.com deliver to all destinations in Europe and the USA.

Please choose to which country you would like the boots delivered to and the exact shipping cost will automatically appear.

Yes! – the security of your data is very important for Nibuboots.com.

Your payment details are only used to process the payment of your order. We use SSL encryption to transfer your personal data. We also provide the new security methods “Verified by Visa” and “MasterCard SecureCode”

When you reach the payment page where you enter your payment details you will be able to enter your promotion code at the top of the page.

If the code is not applied at this point, we cannot apply it to the same order later. You can of course use it on your next purchase on Nibuboots.com

Nibuboots.com accepts:

• Dankort
• Visa/Dankort
• Visa Electron
• Mastercard
• American Express
• Maestro
• Paypal

Nibuboots.com accept creditcards issues in the EU and the USA.
If you do not find answers to your questions, please do not hesitate to contact us on info@nibuboot.com or call us on +45 31 20 84 69.

We aim to reply to all e-mails within 24 hours.

After purchase
Yes. However, we often ship the boots the same day that we receive your order, and can therefore not guarantee that we are able to cancel your order before it is shipped. If you want to cancel your order, please contact our customer service at info@nibuboots.com as quicly as possible.

If we are not able to cancel your order prior to shipment, you can just refuse to accept the shipment. Thereafter the shipment will automatically be returned to Nibu and you will be contacted by a Service Representative within a couple of days to arrange for your refund.
If you want to return your goods after receiving the order, you always have 14 days to return your goods.

An e-mail with your confirmation details will be send to you, after the successful placement of an order.

Please note that the order confirmation may be caught in your spam filter.

If you do not receive an order confirmation, your order has not been completed.

As soon as your order is shipped (within 24 hours of order placement), you will receive an e-mail from Nibuboots.com.

In the e-mail your tracking details will appear.

Nibuboots.com aim to send your products on the same day we receive your order.

The transit time varies depending on what country you live in. However, you can expect to receive your order within 3-5 working days from the day you place your order in countries within the European Union and 5-7 days if you live in the USA.

When you place your order your card will be authorized, and you will receive a confirmation email once your order has been successful.

Payment will not be taken before we send your order. If your card is not authorized, payment will not be taken. If this is the case, you will not be able to place your order.

If you have not received your order within 5 working days, please contact us at info@nibuboots.com
If you want to return an Product, you can do so within 14 days after receipt.

If you need to wear the boots to check whether the size fits,  this is of course OK, but this should be done in a manner that do not damage the boot. Please note we only accept return of Products that are undamaged and which has undamaged packaging.

If you wish to return the Products, please send us an e-mail at info@nibuboots.com or use the enclosed return form.  Please note that you are responsible for paying the return freight.

Please return Products to:

Essora ApS
Att.: Nibu Boots
Skodsborg Strandvej 73
2942 Skodsborg
Denmark

Right here:
RETURN FORM
To Essora Aps.
Att.: Nibu Boots
Skodsborg Strandvej 73
Denmark:I ___________ hereby declare that I wish to use my right of return in connection to my purchase of the following goods: ___________Ordered the (date): ___________
Name: ___________
Address: ___________
Signiature: ___________
Date: ___________
The product
We make boots & socks in:

EU sizes 36-41

US sizes 5 – 9.5

UK sizes 3.5 – 8.5

CH sizes 230 – 255

For more information please see our Size guide.

Nibu boots are designed in Denmark and produced in China.